Help centre
Everything you need in the first week.
Most practices are live in six minutes. These are the questions that come up on day one.
How do reminders get sent?
Cadence queues an email and an SMS 24 hours before each appointment, using the templates in Settings. Delivery status is recorded per message, so you can see what landed. Clients can reply to reschedule without signing in.
What happens when someone cancels?
The slot is released and your smart waitlist offers it to the next matching client. You see who was contacted and how fast the slot refilled on the overview screen.
Can I move my existing clients over?
Yes. Export a CSV from your current tool and send it to migrations@cadence.app. We import clients, services and upcoming appointments — free, usually the same day.
Do you take a cut of payments?
No. Card processing is handled by Stripe at their standard rates and paid out to your account on the schedule you set. Cadence only charges its subscription.
How do I cancel?
From Plans & billing, two clicks. Access continues until the end of the period you have paid for, and you can export your data first.
Still need a hand?
Write to hello@cadence.app and a human replies within one working day.